Refund & Return Policy
At our store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Return Process
To start a return, please contact us at:
Email: contact@gjl.com
Please include:
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Your order number
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The reason for the return
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Photos of the product if necessary
We will provide instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and the amount will be automatically applied to your original payment method within a few business days.
Non-Returnable Items
Certain items may not be eligible for returns, including:
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Used or damaged items not due to our error
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Items returned after the 30-day period
Return Shipping
Customers may be responsible for paying the return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at contact@gjl.com so we can resolve the issue quickly.